Deliveries Info
Deliveries
Delivery is dependant on each particular product - Please check product details for further information. Most of our ex-stock items are despatched on a 'Next Working Day' delivery service. Please check on each product for more information. Orders for most ex-stock items received before 11.30am (Mon-Fri) will be despatched the same day. (this excludes products that are made to order). PLEASE CHECK EACH INDIVIDUAL ITEM FOR DELIVERY LEAD TIMES. Please note: we only ship to UK addresses. Most items ordered from Mainland England, Wales, Southern & Central Scotland are Carriage Free. Some remote areas like Highlands & Grampians, Northern Ireland and Scottich Islands may take up to 3 working days for delivery.
Service Upgrades available
- Before 10.30am = £28.00 (Including VAT)
- Before 12noon = £20.00 (Including VAT)
- Saturday Delivery = £30.00 (Including VAT)
Shipping Charges
- Mainland England, Wales, Southern & Central Scotland = Free
- Northern Scotland = £18.00 (including VAT)
- Northern Ireland = £30.00 (including VAT)
- Scottish Islands = £37.00 (Including VAT)
- Isle of Wight = £20.00 (Including VAT)
- Channel Islands & Isle of Man = £37.00 (Including VAT)
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Delivery Instructions - Please read!
All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries. These are circumstances beyond our control. Please make sure somebody is present at the delivery address between the hours of 08.00am and 17.30pm in order to accept the goods. If this is not possible then instructions should be given for a safe place for the goods to be left.Please Note: If you do leave instructions on where to leave the item - it is at the customers own risk. If you leave insructions for a neighbour of colleague to sign - please pass on a copy of our instructions.
*DELIVERIES INFORMATION - IMPORTANT MESSAGE!
| It is YOUR responsibility to check the goods before accepting delivery. If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note. Failure to do so Browns Ladders Ltd or our Courier cannot be held liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable! |
Important - Read these instructions carefully. We suggest you print and keep a copy for reference.
- Inspect the goods thoroughly.
- Check the quantity of items are correct.
- When you are satisfied sign the note.
- In the unlikely event that you are not satisfied with the condition of the goods, REFUSE delivery and write on the carriers note 'DAMAGED' and refuse the goods!Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.
If you cannot fully inspect the goods then sign the note DAMAGED, any damages subsequently discovered must be reported Immediately. Failure to do so, invalidates late claims. We regret we cannot extend this deadline.
Returns Policy
Products may be returned provided that the goods are returned unused and undamaged in their original packaging fit for re-sale. Customers must provide written notification of their intention to return within 7 working days, starting from the day after delivery. It is the customers responsibility to arrange for safe return of goods and assume costs of such. Refunds will only be issued after the goods are returned and verified fit for re-sale. If charges have been made for outward carriage these will also be deducted from any refund. Any bespoke or made to order goods are non-returnable.
Where we design a product to your own specification the Right to Cancel will not apply. In the unlikely event of Browns Ladders despatching incorrect goods the order will be amended immediately at Browns Ladders expense, or if the customer prefers a full refund will be given once our carriers have returned the goods to our premises.
This does not affect your statutory rights as a customer.
