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Mail Order Hotline

0845 130 9225

Delivery Information

Delivery is dependant on each particular product - Please check product details for further information.  Orders for most ex-stock items received before 11.30am (Mon-Fri) will be despatched the same day. (this excludes products that are made to order). Please note: we only ship to UK addresses.  

Items ordered from Mainland England, Wales, Southern & Central Scotland are Carriage Free.  

Free Next Working Day Delivery items (on selected items)

For Products that offer a 'Next Working Day Delivery' service are based on orders placed by 11.30am. If you place an order on Monday, Tuesday, Wednesday or Thursday you should receive it the following day. Orders that are placed on Friday should be delivered on Monday. If any orders are placed after 11.30am on Friday or over the weekend (Saturday & Sunday) - these will not be despatched until Monday and delivered on Tuesday. You can even tell us which day you would like delivery! Please check each individual Products for Delivery Lead Times.

SUPER SAVER PRODUCTS

These products are available on a 3-5 working day delivery service and the majority are delivered on the 4th or the 5th working day from date of your order. If you would like to upgrade these items to an Overnight Delivery there would be an additional charge of £15.00 + VAT per item (£18.00 Inc VAT).

Mobile Steps & Warehouse Steps

The Steel Mobile Steps are made to order and can take up to 10-15 working days from date of order. Warehouse Steps can take 7-10 working days. Please check all sizes before ordering these steps.


Window Cleaning Goods

Postage & packaging charges are appliable on all our Window Cleaning range.

 

Service Upgrades available

  • Upgrading your 3-5 Day Super Saver Item to an Overnight Delivery = £18.00 (Including VAT)
  • We can offer Before 12 noon, Before 10.30am and Saturday Deliveries- please call one of our sales team for details of cost.

Offshore Shipping Charges

 


  • Northern Scotland = £18.00 (including VAT)This includes Post Codes: AB, IV, KW  (KW1 to 14 only), PA, PH
  • Northern Ireland / Scottish Islands / Isle of Wight / Channel Islands / Isle of Man  = Price on Application- Please Call

Remote Delivery Locations -

Any deliveries to Northern Scotland with the postcode AB, IV, KW  (KW1 to 14 only), PA, PH, Northern Ireland & UK Islands, Scottish Islands, and Channel Islands & IOM can take 3-5 working days to deliver and cannot offer timed deliveries. If orders for Northern Ireland, Scottish Islands, Isle of Wight, Channel Islands & Isle of Man are placed, one of our sales team will contact you and advise how much the delivery charges are.

Delivery Instructions - Please read!

All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries.  These are circumstances beyond our control. Please make sure somebody is present at the delivery address between the hours of 08.00am and 18.00pm in order to accept the goods. If this is not possible then instructions should be given for a safe place for the goods to be left.

Please Note:

If you do leave instructions on where to leave the item - it is at your own risk and no claims can be made for Damaged or Missing items. If you leave insructions for a neighbour of colleague to sign - please pass on a copy of our instructions

*DELIVERIES INFORMATION - IMPORTANT MESSAGE!

It is YOUR responsibility to check the goods before accepting delivery.
If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note. Failure to do so will mean Browns Ladders Ltd or our Courier cannot be held liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable!


Important - Read these instructions carefully. We suggest you print and keep a copy for reference.
  • Inspect the goods thoroughly.
  • Check the quantity of items are correct.
  • Check all the goods thoroughly for any signs of damage, if the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
  • If you are satisfied sign the note.
  • In the unlikely event that you are not satisfied with the condition of the goods, REFUSE delivery and write on the carriers note 'DAMAGED' and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.

If you cannot fully inspect the goods then sign the note DAMAGED, any damages subsequently discovered must be reported Immediately.  Failure to do so, invalidates late claims.  We regret we cannot extend this deadline.

Returns Policy

Products may be returned provided that the goods are returned unused and undamaged in their original packaging fit for re-sale. Customers must provide written notification of their intention to return within 7 working days, starting from the day after delivery. It is the customers responsibility to arrange for safe return of goods and assume costs of such. Refunds will only be issued after the goods are returned and verified fit for re-sale. If charges have been made for outward carriage these will also be deducted from any refund. Any bespoke or made to order goods are non-returnable.

Where we design a product to your own specification the Right to Cancel will not apply. In the unlikely event of Browns Ladders despatching incorrect goods the order will be amended immediately at Browns Ladders expense, or if the customer prefers a full refund will be given once our carriers have returned the goods to our premises.

This does not affect your statutory rights as a customer.