* FREE
Delivery!
On orders placed before 11.30am
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How to Order
Placing an Order
Placing an order could not be easier
You can place an order by, phone, email, fax, post or in our online store through Sagepay.
Opening Hours
Mon-Fri 08.30am to 17.30pm
Sat 09.00am to 12.30pm
Just browse our catalogue, select the items you wish to buy and click 'Add to Basket'. A green notification box will appear above the product to confirm you have added the item to your basket. You can then either carry on browsing or click on "View Basket", otherwise the 'View Basket' is in the top right hand corner of our website. You will be asked for a few details that we need to be able to satisfy your order.
If any of our items are not in stock, we will call you immediately and inform you of availability of the item.
If you wish to place an order over the telephone, call us on 01282 615517 or email us at sales@brownsladders.co.uk with details of what your want to purchase and your telephone number and we will ring you back.
We will need to receive orders for 'Next Working Day' delivery by 11.30am, any orders placed after that time will not be despatched until the following working day. Any orders placed on Friday before 11.30am will despatched that day for delivery on Monday. Saturday and Sunday orders will not be despatched until Monday for delivery on Tuesday.
We accept all major credit/debit cards (except AMEX), or alternatively we can fax you a pro-forma invoice and you can send us a cheque through the post. Goods will be despatched upon receipt of cheque.
Please note: All photographs are for information purposes only, actual items may differ from those shown.
Please ensure that you have checked all the sizes and information given before ordering as we cannot accept responsibility for incorrect ordered goods.
Terms & Conditions
Browns Ladders Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@brownsladders.co.ukOur Contact details:
Browns Ladders Ltd
Glenway,
Brierfield, Nelson,
Lancashire. BB9 5NH. United Kingdom
Phone: 01282 615517
Fax: 01282 615515
Email: info@brownsladders.co.uk
VAT Rgeistration: 757 8905 72
Registered in England and Wales: 5901493
Shipping & Handling
Delivery is dependant on each particular product - Please check product details for further information. Orders for most ex-stock items received before 11.30am (Mon-Fri) will be despatched the same day. (this excludes products that are made to order). Please note: we only ship to UK addresses.
Items ordered from Mainland England, Wales, Southern & Central Scotland are Carriage Free.
Free Next Working Day Delivery (on selected Items)
For Products that offer a 'Next Working Day Delivery' service are based on orders placed by 11.30am. If you place an order on Monday, Tuesday, Wednesday or Thursday you should receive it the following day. Orders that are placed on Friday should be delivered on Monday. If any orders are placed after 11.30am on Friday or over the weekend (Saturday & Sunday) - these will not be despatched until Monday and delivered on Tuesday. You can even tell us which day you would like delivery! Please check each individual Products for Delivery Lead Times.Mobile Steps & Warehouse Steps
The Steel Mobile Steps are made to order and can take up to 10-15 working days from date of order. Warehouse Steps can take 7-10 working days. Please check all sizes before ordering these steps.SUPER SAVER PRODUCTS
These products are available on a 3-5 working day delivery service and the majority are delivered on the 3rd or the 4th working day from date of your order. If you would like to upgrade these items to an Overnight Delivery there would be an additional charge of £15.00 + VAT per item (£18.00 Inc VAT).Service Upgrades available
- Upgrading your 3-5 Day Super Saver Item to an Overnight Delivery = £18.00 per item (Including VAT)
- We can offer Before 12 noon, Before 10.30am and Saturday Deliveries- please call one of our sales team for details of cost.
Offshore Shipping Charges
- Northern Scotland = £18.00 (including VAT) This includes Post Codes: AB, IV, KW (KW1 to 14 only), PA, PH
- Northern Ireland / Scottish Islands / Isle of Wight / Channel Islands / Isle of Man = Price on Application- Please Call
Remote Delivery Locations -
Any deliveries to Northern Scotland with the postcode AB, IV, KW (KW1 to 14 only), PA, PH, Northern Ireland & UK Islands, Scottish Islands, and Channel Islands & IOM can take 3-5 working days to deliver and cannot offer timed deliveries. If orders for Northern Ireland, Scottish Islands, Isle of Wight, Channel Islands & Isle of Man are placed, one of our sales team will contact you and advise how much the delivery charges are.Delivery Instructions - Please read!
All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries. These are circumstances beyond our control. Please make sure somebody is present at the delivery address between the hours of 08.00am and 18.00pm in order to accept the goods. If this is not possible then instructions should be given for a safe place for the goods to be left.Please Note:
If you do leave instructions on where to leave the item - it is at your own risk and no claims can be made for Damaged or Missing items. If you leave instructions for a neighbour of colleague to sign - please pass on a copy of our instructions****DELIVERY INSTRUCTIONS - IMPORTANT MESSAGE****
It is YOUR responsibility to check the goods before accepting delivery.
If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note. Failure to do so Browns Ladders Ltd or our Courier cannot be held liable for damaged goods!
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait
Tax Charges
17.5% VAT is included on all orders.
Credit Card Security
All credit card payments are made via Sagepay and are therefore secure we do not hold any credit card details.
Guarantee
All our products come with a 12 month manufacturers warranty. Some products carry even longer guarantees as stated. Should any product develop a defect within the terms of this guarantee the faulty products will be exchanged or repaired free of charge. The faulty product should be returned to our premises together with the sales invoice issued at the time of purchase. This guarantee does not cover damage caused through accident, mis-use, neglect or failure to comply with recommendations. The terms of this guarantee do not and will not affect your statutory rights.
The fitting of spikes to any ladder invalidates all warranties.
Reaching Us.
If you need to reach us, please email us on sales@brownsladders.co.uk, alternatively, you can call on 01282 615517 (International +441282 615517) or fax us on 01282 615515 or write to us at Glenway, Brierfield, Nelson, Lancashire. BB9 5NH United Kingdom
Privacy Policy
Browns Ladders do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. We do not send random marketing emails to personal email addresses (spam).
e. Browns Ladders conform to the requirements of the Data Protection Act, 1998.
Returns Policy
Products may be returned provided that the goods are returned unused and undamaged in their original packaging fit for re-sale. The customer should inspect the Goods immediately upon receipt and notify Browns Ladders Ltd within 30 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the customer fails to do so the customer shall be deemed to have accepted the Goods.
It is the customer’s responsibility to arrange for safe return of goods and assume costs of such. If the customer requests Browns Ladders Ltd to arrange the collection, the customer will be refunded minus the cost for returning the goods. Refunds will only be issued after the goods are returned and verified fit for re-sale. If charges have been made for outward carriage these will also be deducted from any refund. Any bespoke or made to order goods are non-returnable. Where we design a product to your own specification the Right to cancel will not apply. In the unlikely event of Browns Ladders despatching incorrect goods the order will be amended immediately at Browns Ladders expense, or if the customer prefers a full refund will be given once our carriers have returned the goods to our premises.
This does not affect your statutory rights as a customer.
