Mon-Thurs. 8:30am - 5:30pm.
Fri. 8:30am - 4:30pm.

Job vacancy: Ladder Inspection Co-Ordinator


Job post

Browns Ladders are one of the UK’s leading Access Equipment specialists and we are looking for a bright & enthusiastic individual to join our Ladder Inspections Team.  

Main Responsibilities as a Ladder Inspection Co-Ordinator

  • Day to Day planning of all our Inspections
  • Booking in Inspections with our customers via email or telephone, receiving purchase orders and handling the relevant paperwork
  • Dealing with Queries from customers.
  • Handling enquiries regarding repairs & call outs.
  • Booking Accommodation for our Inspectors.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Liaising with other members of staff who work on & off site
  • Recommend products & services that will meet customer needs
  • Handle and resolve customer complaints
  • Prepare & distribute customer invoices and credits/refunds via post or email
  • Liaise, place orders & communicate with suppliers
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Manage administration, filing sales orders, purchase orders & Invoices
  • Perform customer verifications
  • Set up new customer accounts
  • Process customer orders efficiently, checking all customer information is correct
  • Take customer payments over the phone & process
  • Learn about our products, legislation & regulations within our industry.

Skills & Experience required

  • Good communication & listening skills to inform, help & advise customers clearly
  • Good written & verbal English
  • Accuracy and attention to detail
  • Good organisation skills
  • Good Timekeeping skills
  • An ability to work and keep calm under pressure
  • An ability to work independently and as part of a team
  • Previous experience using Sage 50 software is advantage but not essential as full training will be given.
  • Having good computer skills is an essential part of the job, previous experience using Microsoft Word & Excel would be an advantage.

Further information

  • Full time hours
  • Applications close 23 September 2017
  • This is a temporary Contract to cover Maternity Leave, however this may become a Permanent Position.

Please email CV’s to or contact us on 01282 615517 for more information.

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