Mon-Thurs. 8:30am - 5:30pm.
Fri. 8:30am - 4:30pm.

Vacancy – Sales & Customer Service Clerk

 

Browns Ladders are one of the UK’s leading Access Equipment specialists and we are looking for a bright & enthusiastic individual to join our Sales Team.

Main Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Liaising with other members of staff who work on & off site
  • Recommend products & services that will meet customer needs
  • Handle and resolve customer complaints
  • Process customer orders efficiently, checking all customer information is correct
  • Take customer payments over the phone & process
  • Inform customers via email or telephone regarding their orders, delivery dates and anticipated delays
  • Learn about our products, legislation & regulations within our industry.
  • Updating our website with the current lead times on products, updating product descriptions & data
  • Prepare & distribute customer invoices and credits/refunds via post or email
  • Liaise, place orders & communicate with suppliers
  • Manage customers’ accounts
  • Manage administration, filing sales orders & purchase orders
  • Depending on experience, you may be required to work with our Accounts Department

Skills & Experience required

  • Good communication & listening skills to inform, help & advise customers clearly
  • Good written & verbal English
  • Accuracy and attention to detail
  • Good organisation skills
  • Good Timekeeping skills
  • An ability to work and keep calm under pressure
  • An ability to work independently and as part of a team
  • Previous experience using Sage 50 software is advantage but not essential as full training will be given.
  • Having good computer skills is an essential part of the job, previous experience using Microsoft Word & Excel would be an advantage.

 

Please email a CV to  – lorretta@brownsladders.co.uk

or

Post a CV to – Browns Ladders, Glenway Works, Brierfield, Lancashire, BB9 5NH

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