Browns Ladders is one of the UK’s leading Access Equipment specialists, and we’re looking for a bright & enthusiastic individual to join our Sales & Customer Service Team.

  • Full Time Hours
  • Permanent Position
  • Starting at £9.00 an hour
  • Working Monday to Thursday 9am to 5.30pm and Friday 9am to 4.30pm
  • Holidays – 29 days (Including Bank Holidays)

 

Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Recommend products & services that will meet customer needs
  • Handle and resolve customer complaints
  • Perform customer verifications
  • Set up new customer accounts
  • Process customer orders efficiently, checking all customer information is correct
  • Take customer payments over the phone & process
  • Inform customers via email or telephone regarding their orders, delivery dates and anticipated delays
  • Learn about our products, legislation & regulations within our industry
  • Updating our website with the current lead times on products, updating product descriptions & data
  • Prepare & distribute customer invoices via post or email
  • Liaise, place orders & communicate with suppliers
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Manage administration, filing sales orders & purchase orders

 

Skills & Experience required

  • Good communication & listening skills
  • Good written & verbal English
  • Accuracy and attention to detail
  • Good organisation skills
  • Good Timekeeping skills
  • An ability to work and keep calm under pressure
  • An ability to work independently and as part of a team
  • Having good computer skills is an essential part of the job.

 

Sound it’s right up your street? We’d love to hear from you. Applications can be sent with a covering letter and CV to lorretta@brownsladders.co.uk.