Sales Order Line 01282 615517
Mon-Thurs. 8:30am - 5:30pm.
Fri. 8:30am - 4:30pm.

Delivery Information

Standard Orders

Delivery is dependant on each particular product - Please check product details for further information.  Orders for stock items received before 11.30am (Mon-Fri) will be despatched the same day (this excludes products that are made to order). Please note: we only ship to UK addresses. 

All Items ordered from Mainland England, Wales, Southern & Central Scotland delivered free of charge. (Except Mobile Safety steps)

All delivery lead times are subject to stock availability and orders being placed before 11.30am.

While we strive to get your product to you on time,we shall not be held liable for any consequential losses, damages or expenses incurred by you the purchaser or any third party, arising directly or indirectly out of late or non delivery of your order or part thereof. Our liability is limited to refunding any surcharges you may have paid for services we were unable to fulfill. We kindly advise that you do not arrange for contractors, fitters or workmen who require the items in your order, to attend site before your order has arrived and you have checked it thoroughly.

Delivery Notes
Our carriers can deliver between 8.00am and up to 6pm. If this is not possible then instructions should be given for a safe place for the goods to be left. This would be done at your own risk!

Please Note: If you choose to give instructions on where to leave the item - it is at your own risk and no claims can be made for Damaged or Missing items. If you give permission for a neighbour or colleague to sign for the goods - please pass on a copy of our instructions.
Standard Delivery

The standard delivery for most items is either ‘3 working days’ or ‘3-5 working days’.

'Bank Holidays' -  No Products will be delivered on a Bank Holiday.

3 Day Delivery E
xample: Any goods ordered before 11.30am on a Monday morning will be despatched the same day for delivery, Tuesday, Wednesday or Thursday.

Please Note: For products that offer a 'Next Working Day Delivery' (if ordered before 11.30am) your goods will be despatched the same day on an overnight delivery service. Any orders placed on Friday should be delivered Monday.

Overnight Delivery Upgrade
If you would like to upgrade your order from the ‘standard delivery’ to an ‘overnight delivery’ there is an additional charge of £20.00 + VAT per item (£24.00 Inc VAT). This option can be added on each individual product. If you have more than one item that requires an Overnight Delivery, please contact us as we may be able to offer a discounted price for quantities.

For a price of delivery to one address of more that one item, please contact us for a quote.

If any orders are placed after 11.30am on Friday or over the weekend (Saturday & Sunday) - these will not be despatched until Monday and delivered on Tuesday.
If you would like to specify a delivery date, please select ‘overnight delivery’ at the checkout and add the date you require the goods to be delivered in the ‘note’ box.

Mobile Steps & Warehouse Steps - Made to order Product!!!

The Steel Mobile Steps are made to order and can take between 7-15 working days from date of order.  These are Free Delivery for England & Wales. If you require delivery to Scotland or other areas not mentioned, please call us for a Transport Cost.
Warehouse Steps can take 7-25 working days depending on the manufacturer. Please see each product for their current lead time. Please check all sizes before ordering these steps.

Extra Shipping Charges


•    Post Codes: AB, IV, KW  (KW1 to 14 only), PA, PH please call us for a delivery cost.
•    Northern Ireland / Scottish Islands / Isle of Wight / Channel Islands / Isle of Man  = Price on Application- Please Call

Remote Delivery Locations

Any deliveries to Northern Scotland with the postcode AB, IV, KW  (KW1 to 14 only), PA, PH, Northern Ireland & UK Islands, Scottish Islands, and Channel Islands & IOM can take 3-5 working days to deliver and cannot offer timed deliveries. If orders for Northern Scotland with the postcode AB, IV, KW  (KW1 to 14 only), Northern Ireland, Scottish Islands, Isle of Wight, Channel Islands & Isle of Man are placed, one of our sales team will contact you and advise how much the delivery charges are.


All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries. 

These are circumstances beyond our control. Please make sure somebody is present at the delivery address between the hours of 8.00am and 6.00pm in order to accept the goods. The carriers can deliver up to 6.00pm. If this is not possible then instructions should be given for a safe place for the goods to be left. Please read delivery instructions below.

Please Note: If you do leave instructions on where to leave the item - it is at your own risk. Browns Ladders cannot be held responsible for any goods damaged in transit that have been left at the customer’s request. If you leave instructions for a neighbour of colleague to sign - please pass on a copy of our instructions.

If you are unavailable to sign for the delivery, our carriers will place a card through your letterbox to state that they have been. Please call the number on the card to re-arrange the delivery at a more convenient date.


  1. Inspect the goods thoroughly.
  2. Check the quantity of items are correct.
  3. Check all the goods thoroughly for any signs of damage and if satisfied sign for the goods.
  4. If the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
  5. In the unlikely event that you are not satisfied with the condition of the goods, REFUSE delivery and write on the carriers note 'DAMAGED' and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.

It is your responsibility to check the goods before accepting delivery.
If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note and refuse the delivery. Failure to do so would mean Browns Ladders Ltd or our Courier not being liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable!


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