Delivery Conditions
Check all the goods thoroughly for any signs of damage and if satisfied sign for the goods.
It is your responsibility to check the goods before accepting delivery.
If the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
In the unlikely event that you are not satisfied with the condition of the goods, REFUSE DELIVERY and write on the carriers note ‘DAMAGED‘ and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.
If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word – ‘DAMAGED’ – on the Driver’s note and refuse the delivery. Failure to do so would mean Browns Ladders Ltd or our Courier not being liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable!
Please Note: If you do choose to leave instructions / give permission for your goods to be left – it is at your own risk. Browns Ladders cannot be held responsible for any goods damaged in transit that have been left at the customer’s request. If you leave instructions for a neighbour of colleague to sign – please pass on a copy of our instructions.
If you are unavailable to sign for the delivery, our carriers will place a card through your letterbox to state that they have been. Please call the number on the card to re-arrange the delivery at a more convenient date.
Delivery Instructions
All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries.
These are circumstances beyond our control. Please ensure someone is present at the delivery address between the hours of 8.00am and 6.00pm in order to accept the goods. The carriers can deliver up to 6.00pm. If this is not possible then instructions should be given for a safe place for the goods to be left. Please read delivery instructions below.
It is YOUR responsibility to check the goods before accepting delivery. If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word – DAMAGED – on the driver’s notes. Failure to do so means that Browns Ladders & Ceilings Ltd or our Courier cannot be held liable for damaged goods!