Ordering Terms and Conditions
Browns Ladders & Ceilings Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.com
Please ensure that you have checked all the sizes and information given before ordering as we cannot accept responsibility for goods ordered incorrectly.
If you wish to place an order over the telephone, call us on 01282 615517 or you could even email us at firstname.lastname@example.org with details of your requirements, along with your telephone number, and we will call you back.
If an item is not in stock, we will call you immediately and inform you of the availability of the item.
We accept Purchase Orders from Local Authorities such as: Police, Hospitals, Schools & Colleges. Just email us with an Official Purchase to email@example.com and we will take care of the rest!
All our online payments are secured via OPAYO, via their own payment interface. We accept all major credit/debit cards (not AMEX), BACS payment, or alternatively we can send you a pro-forma invoice for you to make payment via BACS / Bank Transfer.
None of your payment card details are stored on our systems.
Payments must be received before goods are despatched.
Please note: All product photographs are for information purposes only; actual items may differ from those shown on the website.
If your item is not in stock, we can place it on back order for you. We will always contact you before doing this and you will always have the option to cancel your order if you prefer not to wait.
Please check individual product details for information regarding shipping.
Orders for stock items received before 11.30am (Mon-Fri) will be despatched the same day (this excludes products that are made to order).
Please note: we only ship to UK addresses.
Items ordered to Mainland England, Wales, Southern & Central Scotland are delivered free of charge (except Mobile Safety Steps & spare parts).
Products that offer a ‘Next Working Day Delivery’ service are based on orders placed by 11.30am. If you place an order on Monday, Tuesday, Wednesday or Thursday you should receive it the following day. Orders that are placed on Friday should be delivered on Monday. If any orders are placed after 11.30am on Friday or over the weekend (Saturday & Sunday) – these will not be despatched until Monday and delivered on Tuesday.
Please Note: No deliveries will be made on a Bank Holiday.
The standard delivery for most items is either ‘3 working days’ or ‘3-5 working days’.
3 Day Delivery Example: Any goods ordered before 11.30am on a Monday morning will be despatched the same day. Delivery estimated: Tuesday, Wednesday or Thursday.
3-5 Working Day Delivery Example: Any goods ordered before 11.30am on a Monday morning will be despatched the same day. Delivery estimated: Wednesday, Thursday or Friday.
‘Bank Holidays’ – No Products will be delivered on a Bank Holiday. Any orders placed on a bank holiday will not be despatched until the next working day.
Remote delivery locations
Any deliveries of items to Northern Scotland with the postcode AB, IV, KW (KW1 to 14 only), PA, PH, Northern Ireland & UK Islands, Scottish Islands, and Channel Islands & IOM can take 3-5 working days to deliver and cannot offer timed deliveries. If orders for Northern Ireland, Scottish Islands, Isle of Wight, Channel Islands & Isle of Man are placed, one of our sales team will contact you and advise how much the delivery charges are.
Offshore shipping charges
- Northern Scotland with the Post Codes: AB, IV, KW (KW1 to 14 only), PA, PH = Price on Application
- Northern Ireland / Scottish Islands / Isle of Wight / Channel Islands / Isle of Man = Price on Application
(Please Note: As some of our goods are shipped directly from the Manufactures, we aren’t always able to offer delivery to these locations).
Depending on the product we may be able to offer before 12 noon, before 10.30am and Saturday deliveries- please call one of our sales team for details of cost.
Mobile Steps & Warehouse Steps (Made To Order Product)
The Steel Safety Mobile Steps are made to order and can take between 15-38 working days (depending on manufacturer) from date of order. These are Free Delivery for Mainland England & Wales. If you require delivery to Scotland and other areas not mentioned please call us for a Transport Cost. Warehouse Steps can take 7-25 working days depending on the manufacturer. Please see each product for their current lead time. Please check all sizes before ordering these steps.
Any bespoke and made to order products are non-returnable and your right to cancel does not apply.
Delivery Instructions – IMPORTANT!
All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries.
These are circumstances beyond our control. Please ensure someone is present at the delivery address between the hours of 8.00am and 6.00pm in order to accept the goods. The carriers can deliver up to 6.00pm. If this is not possible then instructions should be given for a safe place for the goods to be left. Please read delivery instructions below.
It is YOUR responsibility to check the goods before accepting delivery. If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word – DAMAGED – on the driver’s notes. Failure to do so means that Browns Ladders & Ceilings Ltd or our Courier cannot be held liable for damaged goods!
DELIVERY INFORMATION – IMPORTANT MESSAGE!
- Check all the goods thoroughly for any signs of damage and if satisfied sign for the goods.
- It is your responsibility to check the goods before accepting delivery.
- If the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
- In the unlikely event that you are not satisfied with the condition of the goods, REFUSE DELIVERY and write on the carriers note ‘DAMAGED‘ and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.
- If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word – ‘DAMAGED’ – on the Driver’s note and refuse the delivery. Failure to do so would mean Browns Ladders Ltd or our Courier not being liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable!
- Please Note: If you do choose to leave instructions / give permission for your goods to be left – it is at your own risk. Browns Ladders cannot be held responsible for any goods damaged in transit that have been left at the customer’s request. If you leave instructions for a neighbour of colleague to sign – please pass on a copy of our instructions.
- If you are unavailable to sign for the delivery, our carriers will place a card through your letterbox to state that they have been. Please call the number on the card to re-arrange the delivery at a more convenient date.
The customer should inspect the goods immediately upon receipt and notify Browns Ladders Ltd within 24 hours if the goods are damaged in transit or do not comply with any of the contract. If the customer fails to do so, the customer shall be deemed to have accepted the item in good condition. Please see the delivery instructions above.
If the product is damaged, Browns Ladders will endeavour to send out a replacement item or replacement parts as soon as possible. Alternatively, we can offer a full refund if you prefer.
Under the Consumer Contract Regulations 2014, the customer has the right to return the goods within 14 calendar days to obtain a full refund, provided that the goods are returned in an unused & as new condition.
It is the customer’s responsibility for returning the goods back to Browns Ladders and assume costs of such. If the customer would like Browns Ladders to arrange the collection on their behalf, the customer will be informed of the carriage fees for the return, which will be charged at cost and this will be deducted from the refund.
Any additional charges for Express Delivery (i.e. Overnight deliveries, Timed Deliveries or Saturday Deliveries) will also be deducted from the refund.
The goods will remain the customer’s responsibility until we have received them back at Browns Ladders.
The goods must be returned complete including all fixings, packaging & product manuals.
The customer will not be refunded until the goods are returned to our warehouse by the carrier and checked and confirmed they are in a saleable condition and fit to be resold. If the goods are not in a saleable condition then we reserve the right to refuse a refund.
In the unlikely event of the incorrect goods being despatched, please contact us within 24 hours of receipt of delivery. The order will be amended immediately at Browns Ladders expense, or if the customer prefers, a full refund will be given once our carriers have returned the goods to our premises.
If you would like to return your goods, please contact Browns Ladders on 01282 615517 as soon as possible.