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Delivery Information

Please find details of all of our delivery options below. Please contact us on 01282 615517 if you have any questions.

    Standard Orders

    Delivery Notes

    Overnight Delivery Upgrade

    Mobile Steps & Warehouse Steps - Made to order Product!!!

    Extra Shipping Charges

    Remote Delivery Locations


All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries.

These are circumstances beyond our control. We will do everything possible to ensure your goods arrive within the times specified.

We advise that if your items are to carry out work, or for a contractor, or even a third party, please do not arrange any work until your goods have arrived and you have checked your goods thoroughly

We shall not be held responsible or liable for any consequential losses, damages or expenses incurred by you or any third party, arising directly or indirectly out of late or non delivery of your order or part thereof.

Please make sure somebody is present at the delivery address between the hours of 8.00am and 6.00pm in order to accept the goods. The carriers can deliver up to 6.00pm. If this is not possible then instructions should be given for a safe place for the goods to be left. Please read delivery instructions below.

Please Note: If you do leave instructions on where to leave the item - it is at your own risk. Browns Ladders cannot be held responsible for any goods damaged in transit that have been left at the customer’s request. If you leave instructions for a neighbour of colleague to sign - please pass on a copy of our instructions.

If you are unavailable to sign for the delivery, our carriers will place a card through your letterbox to state that they have been. Please call the number on the card to re-arrange the delivery at a more convenient date.

  • Inspect the goods thoroughly.
  • Check the quantity of items are correct.
  • Check all the goods thoroughly for any signs of damage and if satisfied sign for the goods.
  • If the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
  • In the unlikely event that you are not satisfied with the condition of the goods, REFUSE delivery and write on the carriers note 'DAMAGED' and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.
  • It is your responsibility to check the goods before accepting delivery.
  • If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note and refuse the delivery. Failure to do so would mean Browns Ladders Ltd or our Courier not being liable for damaged goods!
  • The words Unchecked or Unexamined are NOT acceptable!
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