Terms & Conditions
Browns Ladders & Ceilings Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
Browns Ladders & Ceilings Ltd
Phone: 01282 615517
Fax: 01282 615515
VAT Registration Number: 757 8905 72
Registered in England and Wales: 5901493
If you wish to place an order over the telephone, call us on 01282 615517 / 0845 130 9225 (local rate) or you could even email us at email@example.com with details of your requirements, along with your telephone number, and we will call you back.
If an item is not in stock, we will call you immediately and inform you of the availability of the item.
All our online payments are secured via SAGEPAY. We accept all major credit/debit cards (not AMEX), BACS payment, or alternatively we can fax you a pro-forma invoice and you can send us a cheque through the post. Goods will be despatched upon receipt of cheque.
Payments must be received before goods are despatched.
Please note: All product photographs are for information purposes only, actual items may differ from those shown on the website.
Please ensure that you have checked all the sizes and information given before ordering as we cannot accept responsibility for incorrect ordered goods.
We accept Purchase Orders from Local Authorities such as: Police, Hospitals, Schools & Colleges. Just fax or email us with an Official Purchase Order to: 01282 615515 / firstname.lastname@example.org and we will take care of the rest!
Please check individual product details for information regarding shipping.
Orders for most stock items received before 11.30am (Mon-Fri) will be despatched the same day (this excludes products that are made to order). Please note: we only ship to UK addresses.
Items ordered from Mainland England, Wales, Southern & Central Scotland are Carriage Free (except Mobile Steps).
The standard delivery for most items is either ‘3 working days’ or ‘3-5 working days’.
'Bank Holidays' - No Products will be delivered on a Bank Holiday. Any orders placed on a bank holiday will not be despatched until the next working day.
3 Day Delivery Example: Any goods ordered before 11.30am on a Monday morning will be despatched the same day for delivery, Tuesday, Wednesday or Thursday.
3-5 Working Day Delivery Example: Any goods ordered before 11.30am on a Monday morning will be despatched the same day for delivery on the 4th or 5th Working day, namely Thursday or Friday.
Products that offer a 'Next Working Day Delivery' service are based on orders placed by 11.30am. If you place an order on Monday, Tuesday, Wednesday or Thursday you should receive it the following day. Orders that are placed on Friday should be delivered on Monday. If any orders are placed after 11.30am on Friday or over the weekend (Saturday & Sunday) - these will not be despatched until Monday and delivered on Tuesday. Please Note: No deliveries will be made on a Bank Holiday.
Offshore shipping charges
- Northern Scotland with the Post Codes: AB, IV, KW (KW1 to 14 only), PA, PH = Price on Application
- Northern Ireland / Scottish Islands / Isle of Wight / Channel Islands / Isle of Man = Price on Application
Remote delivery locations
Any deliveries to Northern Scotland with the postcode AB, IV, KW (KW1 to 14 only), PA, PH, Northern Ireland & UK Islands, Scottish Islands, and Channel Islands & IOM can take 3-5 working days to deliver and cannot offer timed deliveries. If orders for Northern Ireland, Scottish Islands, Isle of Wight, Channel Islands & Isle of Man are placed, one of our sales team will contact you and advise how much the delivery charges are.
We can also offer delivery before 12 noon, before 10.30am and Saturday deliveries- please call one of our sales team for details of cost.
Mobile Steps & Warehouse Steps (Made To Order Product)
The Steel Mobile Steps are made to order and can take between 7-15 working days from date of order. These are Free Delivery for Mainland England & Wales. If you require delivery to Scotland and other areas not mentioned please call us for a Transport Cost. Warehouse Steps can take 7-25 working days depending on the manufacturer. Please see each product for their current lead time. Please check all sizes before ordering these steps.
Delivery Instructions - !IMPORTANT!
All deliveries are made by carrier, even though the goods have been despatched on time we cannot be held responsible for late deliveries.
These are circumstances beyond our control. Please make sure somebody is present at the delivery address between the hours of 8.00am and 6.00pm in order to accept the goods. The carriers can deliver up to 6.00pm. If this is not possible then instructions should be given for a safe place for the goods to be left. Please read delivery instructions below.
Please Note: If you do leave instructions on where to leave the item - it is at your own risk. Browns Ladders cannot be held responsible for any goods damaged in transit that have been left at the customer’s request. If you leave instructions for a neighbour of colleague to sign - please pass on a copy of our instructions.
If you are unavailable to sign for the delivery, our carriers will place a card through your letterbox to state that they have been. Please call the number on the card to re-arrange the delivery at a more convenient date.
*DELIVERIES INFORMATION - IMPORTANT MESSAGE!
- Inspect the goods thoroughly.
- Check the quantity of items are correct.
- Check all the goods thoroughly for any signs of damage and if satisfied sign for the goods.
- If the driver will not wait for you to check the goods then write on the consignment ‘DAMAGED’.
- In the unlikely event that you are not satisfied with the condition of the goods, REFUSE delivery and write on the carriers note 'DAMAGED' and refuse the goods! Please contact us immediately on 01282 615517 and Browns Ladders will despatch a replacement or refund in full if you prefer.
- It is your responsibility to check the goods before accepting delivery.
- If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the Driver's note and refuse the delivery. Failure to do so would mean Browns Ladders Ltd or our Courier not being liable for damaged goods! The words Unchecked or Unexamined are NOT acceptable!
It is YOUR responsibility to check the goods before accepting delivery. If you are dissatisfied, or you are in any doubt as to the condition of the goods, you MUST write the word - DAMAGED - on the driver's notes. Failure to do so means that Browns Ladders & Ceilings Ltd or our Courier cannot be held liable for damaged goods!
If your item is not in stock, we can place it on back order for you. We will always contact you before doing this and you will always have the option to cancel your order if you would rather not wait.
The customer should inspect the Goods immediately upon receipt and notify Browns Ladders Ltd within 24 hours if the Goods are damaged in Transit or do not comply with any of the Contract. If the customer fails to do so the customer shall be deemed to have accepted the item in Good Condition. Please see the delivery instructions above.
If the product is damaged, Browns Ladders will endeavour to send out a replacement item or replacement parts as soon as possible. Alternatively, we can offer a full refund if you prefer.
All our standard goods have a 12 month Manufacturers’ Warranty. If you find that within this 12 month period your item has developed a manufacturing fault, we will arrange to have your item returned & inspected. Once we have confirmation your item is faulty, we will offer a replacement item, like for like, if an item isn’t available or full refund of the product. However, any refunds will not be given if the item has been misused & mistreated.
Under the Consumer Contract Regulations 2014, the customer has the right to return the goods within 14 calendar days to obtain a full refund provided that the goods are returned in an unused & as New condition.
It is the customer’s responsibility for returning the goods back to Browns Ladders and assume costs of such. If the customer would like Browns Ladders to arrange the collection on their behalf, you will be informed of the carriage costs for the return, which will be charged at cost, and this will be deducted from your refund.
Any additional charges for Express Delivery (i.e. Overnight deliveries, Timed Deliveries or Saturday Deliveries) will also be deducted from the refund.
The goods will remain the customer’s responsibility until we have received them back at Browns Ladders.
The goods must be returned complete including all fixings, packaging & product manuals.
You will not be refunded until the goods are returned to our warehouse by the carrier and checked by our staff to be in a saleable condition and fit to be resold. If the goods are not in a saleable condition then we reserve the right to refuse a refund.
Any bespoke and made to order products are non-returnable and your right to cancel does not apply.
In the unlikely event of Browns Ladders despatching incorrect goods, the order will be amended immediately at Browns Ladders expense, or if the customer prefers, a full refund will be given once our carriers have returned the goods to our premises.
If you would like to return your goods, please contact Browns Ladders on 01282 615517 as soon as possible.
20% VAT will be charged on all orders.
All credit card payments are processed by a third party company, SagePay, via their own payment interface. None of your payment card details are stored on our systems.
All our standard goods have a 12 month Manufacturers’ Warranty. If you find that within this 12 month period your item has developed a manufacturing fault, we will arrange to have your item returned & inspected. Once we have confirmation your item is faulty, we will offer a replacement item, like for like, if an item isn’t available or full refund of the product. However, any refunds will not be given if the item has been misused & mistreated. The terms of this guarantee do not and will not affect your statutory rights.
NOTE: The fitting of spikes to any ladder invalidates all warranties.